Shipping Policy

Need Fast Delivery?  please feel free to call us, and we will do what we can.  

We routinely get orders out very quickly to take care of customers in desperate need.  Their can be some extra charges depedning upon the situation but no company can get stencils to you faster than we can.

FREE SHIPPING with some exceptions

• Orders less than $20 ( there are soem exceptions)
• LARGE and BULKY ( Stencils with a second longest dimension over 36 Inches or that are over 50Lbs will incur a shipping charge
• Aerosols These items have special shipping considerations for safety and can incur a shipping charge.

Over the past few years shipping costs have skyrocketed especially for large and lighter packages that we produce.  FEDEX and UPS have alot of pricing power and while we do everything that we can to keep costs lower we cannot always absorb prices.  We do charge shipping for those products that are oversized (more than 36 inches) and for which we get extra charges. 

For our standard and routine products, that are not oversized as many of them as we can we offer free shipping over a minimum order amount.  

SHIPPING WARRANTY

We cannot be responsible for either the timing or the actual receipt of the package.  We do not control shipping.  None of the shippers provides us with a guarantee and so we cannot either.  It is your responsibilty as the customer to provide us a safe and correct address in which to deliver the package.  We are happy to adjust this so that the package is delivered to a place that is safe. If a package does not arrive please file a claim with the appropriate shipper.   

We always have a tracking number for our products and will provide that to you.  If a package is late, lost or stolen we in no way can take total responsiblity for it.  We do want to work to keep our customers happy and will work with you and the carrier to get the issue resolved.  Please file a claim with the shipper.  Please let us know that the package did not arrive. 

 

We work hard to provide the best rates for shipping.  When we do set a shipping charge it is trying to predict what the shipping cost is.  Normally our costs are slightly more than what you are paying. However sometimes we see a big discrepancy in the cost versus what we charged. in the case where are charge is too high we will reimburse you.  In the case where are charges are too low we reserve the right to charge more.  We will call to get your agreement before we do this.  

SHIPPING TIME 

The predicted shipping times are on the chart below.

We know that you expect the shipment to take the stated time  Unfortunately none of our carriers are perfect when it comes to on time delivery.  We do try to use the more predictable route and if you have a specific need date please let us know. We will do what we can and provide you with our best recommendation.  Unfortunately we cannot guarantee any delivery date as our shipping providers will not provide a guarantee either 

 

Business days in transit from Old Saybrook, CT 06475

UPS

International Orders: 

We do ship orders outside of the US.  Often we cannot predict the shipping charges and they can be expensive relative to the cost of our products.  International orders only make sense if they are very small (Letter sized products or less than 5 lbs.) or if the orders are very large.  It is possible in some cases that our website cannot process the shipping charges for a specific location.  Please send an email to service@stencilease.com with the product numbers and quantities of what you want to purchase.  We will respond with the product and shipping cost. 

There is a $50.00 minimum for any order shipping outside the USA. Orders may be shipped by UPS, FedEx or International Priority Mail depending on final delivery address and services available. The shipping charge for any international order covers the transportation costs only. The customer is responsible for paying any additional duties or taxes that may be charged at the port of entry or delivery location. 

Order Processing and Timing: 

Our normal business hours are Monday-Friday, 8:00 am - 5:00 pm est. (with the exception of holidays). Over 90% of our orders are processed and shipped within 3 business days. We do our best to make this happen; however, it is not guaranteed. If you absolutely need the order by a certain date please call or email us. Depending upon the order and our level of business we will try to meet your timing. If meeting your timing requirements requires us to incur incremental overtime we will sometimes charge an expediting fee which may be in addition to expedited shipping fees.  Most of the time we are able to meet any customer requirement.

 

If you have to have it by a certain date, please call us 860-395-0150, and we will do all we can to get it to you by your required date. Extra fees may apply.

 

Shipping Options - (See map below for transit times) – NOTE: UPS does not count Saturday or Sunday as a shipping day.

Orders will be shipped via UPS Ground, FedEx Ground, USPS Priority Mail or your choice of UPS or FedEx 2nd Day/Next Day Air. Please allow 3-10 business days from the time of order for delivery (some orders may take longer depending on manufacturing time and final delivery location).

AEROSOL PRODUCTS: Orders containing our aerosol products or ink cartridges can only be shipped Ground service.  For smaller packages this can incur a cost increase as we must use UPS or FEDEX versus USPS. There is an incremental shipping charge based upon the size of the order.  

CUSTOM Stencils Some custom lettering stencil orders or custom graphic stencil orders may take longer due to the proof signing process.

 

Shipping Notification:  If you place your order online, you will automatically be emailed an order confirmation when we receive your order. When your order ships, you will be emailed a shipping confirmation with a tracking link. This link will allow you to check the location and delivery status/date of your order through UPS, FedEx or USPS. If you would like to receive your items sooner than 3-10 business days, please call customer service at 800-334-1776 to discuss alternate shipping options and processing times - an expedited production fee may apply.

 

 

100% Satisfaction Guaranteed. We are confident that our merchandise is high quality. We guarantee all products to be free from manufacturing defects. Should this occur, please call 800-334-1776 ext. 0 and we will gladly replace the item or refund the cost of them.

Note: If you would like to request overnight or 2nd Day shipping, please call us at 800-334-1776 - *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the time the product departs from our warehouse which can be up to 3 business days (during normal business hours Monday - Friday) from the time the order is placed, with the exception of custom stencils. The customer may call and request expedited production and processing if they need it to go the same day or the next day; however, an expedited production fee may apply in addition to expedited shipping fees.

If you have any questions, or need expedited shipping, please contact customer service at 860-395-0150.

Return Policy: Please inspect your package immediately upon receipt. For all returns, you must call 1-800-334-1776 to receive a Return Merchandise Authorization number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted. Credit/refunds will be processed as quickly as possible after we have received returned merchandise; you will receive an email receipt of your credit/refund.

All returns of unopened (stocked*) products must be returned within 30 days of the order date and are subject to a 15% restocking and processing charge. Please DO NOT refuse your shipment. if you refuse your shipment, then you will be charged a return shipping fee in addition to the 15% restocking fee. 

EXCLUSIONS: Used, custom, resized, non-returnable, production and closeout merchandise are not eligible for return. Due to shipping requirements, we cannot accept any returns on any aerosol products. Shipping charges are non-refundable.

DAMAGED MERCHANDISE: If your stencil is damaged you must call us for instructions immediately at 800-334-1776. Do not throw away any of your packaging or merchandise.